• Member Services
• Child Care
• Center Cafe
• Member Policies & Procedures
• Membership Hold
• Update Membership Info
• Guest Policy
• Refer a Member
• Meet the Service Desk Director

Member Policies & Procedures

Wellness Center Memberships

Our regular memberships include “any-time” check-in privileges.

Student

Available to students, age 15 – 24 years of age, who are currently enrolled at accredited academic institutions. Must provide proper documentation of student status.

Corporate

Corporate rates available to employer groups that meet a minimum requirement. Check with our membership representative for a current listing.

Guest Policies

Members are encouraged to bring their friends to the Center. All guests must complete all necessary forms when they check in at the service desk. At this time, guests will be asked to see one of the Membership Concierges. The applicable guest fee ($15, effective 1/01/03) may be charged. Each guest is allowed to visit the Center no more than two times during a 30-day grace period and no more than six times per year. Members are responsible for their guests at all times. Picture I.D. is required for all guests.

Membership Guidelines

Membership Cards: All accepted members will receive an identifying membership card and are required to have their photo ID taken. This card must be presented at the service desk each time a member enters the Center. If members are unable to show their card, they will have to wait at the desk while the staff verifies membership. This may result in an unavoidable delay, but it is necessary procedure to protect all Center members. If membership card is lost or stolen, the member is to notify the Center immediately. Cards must be replaced at the currently stated cost. Misuse of card or permitting someone other than member to use card shall be cause for termination of membership.

Checking In

Members and their guests must check in at the service desk. A member may be required to show additional photo ID prior to admittance to the Center. Account must be in good standing in order for a member to be admitted.

Membership Dues

Membership dues are the established monthly fees, which gain the member access to the Center. Dues will be assessed annually for increase with a minimum advance notice of 30 days. Members will receive notification through a letter; the Center’s monthly News Bulletin or other Center’s posting.

Payment for Services

Monthly membership dues can be automatically billed to your checking account, MasterCard or Visa, conveniently on the 15th of the month. Membership dues may be paid in full for 12-month memberships. Those paying in full will receive a gift certificate in the amount of $50 to be used towards personal training services or services in the Oasis Spa.

Membership Resignations

After beginning the month-to-month term of membership, member may terminate membership by sending in writing, by certified mail or return receipt, or by personal delivery to the Wellness Center by the 30th of the month (or last day of the month) prior to termination. In order to stop your monthly deduction, proper notification of termination must be received by the last day of the prior month. The Center cannot accept phone requests for cancellation or changes.

Any members enrolled for a term greater than one (1) month may also voluntarily terminate their membership prior to the end of their term for any reason by paying a resignation fee equivalent to the cumulative pro-rated difference between their term membership rate and the month-to-month rate for a similar membership, plus pay applicable processing /administrative fee. If dues have been paid in advance, a pro-rated refund will be issued based on the same cancellation terms as in agreement.

The resignation fee for term members will be waived if: 1) the member becomes physically unable to use a substantial portion of the Center’s facilities and/or services for three consecutive months of more and such disability is documented by a physician’s certificate; 2) the member dies; 3) the member relocates more than 30 miles from the Center and provides proof of residence. Center enrollment fees are nonrefundable.

The Center reserves the right to terminate any membership at any time at its sole discretion, for any reason, but not limited to: 1) non-payment of member account; 2) failure to comply with Center’s policies and procedures; 3) disruptive or abusive behavior and comments; 4) any action that interferes with the operation of the Center or members’ enjoyment of the facility.

On-Hold Status

Memberships may be placed on hold for a minimum of two (2) months and a maximum of six (6) months if: 1) you are physically incapable of using the center –member must provide proper documentation from physician; 2) you are out-of-town for the above stated period and can provide a forwarding out-of-town address during this period; or 3) you are out-of-town for the above stated period because of temporary work relocation or college attendance-must provide proof or documentation. To take advantage of on-hold status you must complete and provide all necessary documents required by the Center and pay any applicable fees that the Center requires for the Center to approve the on-hold status. ON HOLD STATUS CANNOT BE BACKDATED.

Kit Lockers and Laundry Service

A small personal “kit locker” is available for a minimal monthly fee. This allows a member to leave their workout gear and toiletries over night. This fee includes laundry service for the member’s workout gear.

Child Care Center

Supervision is provided during the operating hours of the Child Care Center at the applicable charge. Members must be on premises at all times while child/children are in the Center. Only children of members and their guests will be allowed in the Center and only when member and guest are using the Center. Children who are ill will not be permitted in the Center. All children are restricted to the Child Care Center and the Center Café – they are not permitted use of the lounge, fitness area or locker rooms. In consideration of the child/children involved, we ask that time in the Child Care Center be limited to 3 hours in one day.

Dress Code

Shirts must be worn at all times while in lobby, lounge or fitness areas. Athletic shoes must be worn in the fitness areas.

Personal Property

Management recommends that members do not bring valuables to the Center and shall not be responsible for loss, theft or damage to personal property either while in lockers, in any other area of the Center or its grounds.

Lost and Found

The Center maintains a lost and found area. Items left over 30 days are given to charity. The Center cannot guarantee the security of lost items.

Repairs

The Center reserves the right to close all or part of the Center and its facilities for repairs or maintenance at any time and for as long a period as may be necessary to perform such repairs and maintenance. Advance notice of such repairs will be posted when possible. In order to keep the Center in the best possible condition, the Center may be closed for one week annually for repairs and clean up. There will be no adjustment in dues for this period of closure.

Comments

Comments are always welcomed! Comment cards are available behind the service desk and can simply be placed in the comment box.

Other Services Offered at the Wellness Center

Share the Health

Ask about how to earn a free gift by referring a new member. Ask for a “Share the Health” application at the service desk or see a Membership Concierge for details.

Personal Training

Get maximum results by working out with a Wellness Center personal trainer. The Wellness Center offers one-on-one or group training. For more information, including rates call 896-3900 x142.

Oasis Spa

The Wellness Center welcome women and men, members and non-members to enjoy massages, LaStone massage, manicures, pedicures, facials and waxing. Wellness Center membership affords members a discount in the Oasis Spa. To make an appointment stop by the Oasis Spa, or call 896-3900 x121.

Weight Management

The Wellness Center offers Healthy Solutions™, a supervised program of HMR (Health Management Resources) which supports individuals’ weight loss commitment with lifestyle plans and exceptional foods. Healthy Solutions program is open to both Wellness Center members and non-members. Stop by the front desk to sign up for the next free orientation, or call 896-3900 x124.

Center Café

Round out your workout with a dine-in or carryout soup, salad or sandwich. Place your order before you workout  and it will be ready when you return. To call ahead, phone 896-3900 x117.

Gift Certificates

Make great gifts for members and nonmembers alike. Available in any denominations. Don’t forget to give the gift of health.

IHRSA Passport Program

Through this reciprocal program, your Wellness Center membership allows you the privilege of exercising at over 3,600 clubs in the International Health, Racquet & Sportsclub Association worldwide network. An applicable guest fee may apply at these clubs. Search for participating clubs at www.healthclubs.com.