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Aquatics

Member Policies & Procedures

Wellness Center Memberships

Milestone memberships are available to anyone 15 years of age and older and include “anytime” check-in privileges.  Members will be expected to sign a one-year contract which comes into effect on the date the contract is signed and continues for twelve (12) months.

Senior

65+ years of age.

Student

15-24 years of age. Student memberships are available to those who provide proper documentation of their enrollment status.  If over the age of 24, verification of full time status in an accredited academic institution must be provided.

Corporate

Corporate rates are available to employer groups that meet a minimum requirement.  Check with a membership representative for qualification details.

Guest Policies

Guests are welcomed at the Center and members are encouraged to bring their friends and family members.  The daily guest fee for in-town or an out-of-town visitor is $15.  Members may purchase a book of 5 guest passes for $50 for their out-of-town guests only.  All guests must present their drivers license and sign the visitor log at the Service Desk upon arrival.  Each guest is allowed to visit the Center no more than two times during a 30-day period and no more than six (6) times per year.  Guests may be asked to visit with a membership representative prior to entry into the Center. Members are responsible for their guests at all times.

Membership Guidelines

All members will receive an identifying membership card and are required to have their photo taken for identification purposes.  The membership card must be presented at the Service Desk each time a member enters the Center.  If a member is unable to show his/her card, a Service Desk staff member will verify the membership based on first and last name, photo on file, and possible additional information.   Account must be in good standing in order for a member to be admitted.

If membership card is lost or stolen, the member is to notify the Center.  Card will be replaced at the Service Desk.  Misuse of card or permitting someone other than member to use card is prohibited

Checking In

Members and their guests must check in at the service desk. A member may be required to show additional photo ID prior to admittance to the Center. Account must be in good standing in order for a member to be admitted.

Membership Dues

Membership dues are the established monthly fees, which gain the member access to the Center. Dues will be assessed annually for increase with a minimum advanced notice of 30 days.  Members will receive notification through a letter, the Center’s monthly Newsletter, or electronic notification.

Payment for Services

Monthly membership dues will be automatically billed to member’s checking account, MasterCard, Visa, or Discover on the 15th of each month.  Membership dues may be paid at the front desk by alternative form of payment, but transaction must be finalized by the 5th of the month to prevent automatic debit for payment on the 15th.

Membership dues may be paid in full for 12-month memberships.  Those paying in full will receive a gift certificate in the amount of $50 to be used towards personal training, Pilates, or services at the Oasis Spa.

Membership Resignations

After a member has completed the initial 12-month contract, cancellation of membership may be initiated by submitting a written request to the Service Desk.  This written request may be submitted via personal delivery, certified mail or return receipt; and must be received by the last day of the month to prevent a regular monthly debit from occurring the FOLLOWING month.  The Center cannot accept phone requests for cancellation or changes.

EARLY CANCELLATION FOR CONTRACT MEMBERS

A member, who has completed at least one (1) month of a 12-month contract, may opt to voluntarily terminate membership prior to the end of the 12-month period for any reason, by paying applicable fees.  These fees include the cumulative pro-rated difference between the annual membership rate and the month-to-month rate for a similar membership, plus a $125 cancellation fee.  If dues have been paid in advance, a pro-rated refund will be issued based on the same cancellation terms as in agreement.

Fees associated with resignation of annual members will be waived for the following reasons: (I) Medical – Member becomes physically unable to use facility for 30 days or more, as indicated by a physician’s note submitted to the service desk.

(II) Relocation – Member relocates more than 25 miles from the Center, as documented by proof of residence submitted to the Front Desk.  (III) Death – Member’s estate informs Center of member’s death.  (IV) Center relocation – Center relocates more than 5 miles from the location designated in the Center contract.

The Center reserves the right to terminate any Membership at any time at its sole discretion, for any reason, but not limited to: (I) Non-payment of member’s account.

(II) Non-compliance with Center’s policies or procedures by member.  (III) Disruptive or abusive behavior or comments by member.  (IV) Any action that interferes with the operation of the Center or members’ enjoyment of the facility.

On-Hold Status

Memberships may be placed on hold for a minimum of two (2) months and a maximum of six (6) months for a qualified Medical or Extended Absence leave.  Medical Hold requires a physician’s note stating the length of time member is unable to use facility.  Extended Absence Hold requires forwarding address for travel.  Apply at Service Desk, and provide necessary documentation to implement hold.  There is a reduced monthly rate of $25/month while membership is on hold.  On hold status is included in Senior membership at no monthly charge.  Member may not use facility while membership is on hold.

ON HOLD STATUS CANNOT BE BACK-DATED. IF MEMBER REPORTS NON-USE AFTER A MEDICAL SITUATION OR TRAVEL BUT DID NOT HAVE THEIR MEMBERSHIP ON HOLD, NO REFUND OR CREDIT WILL BE ISSUED

Kit Lockers and Laundry Service

A small personal locker is available for a monthly fee for six (6) or twelve (12) months at a time.  This allows a member to leave their workout gear and toiletries overnight.  The fee includes laundry service for the member’s workout clothing.  Check with a locker room attendant for laundry service procedures.

Child Care Center

Ages 6 weeks -12 years

Supervision is provided during the operating hours of the Child Care Center for children of members and their guests while on the Center premises.  Children 12 years and younger must be taken to the Child Care Center or kept under adult supervision in the Center Café.

Care is available at a daily rate (with a two hour maximum) or at a monthly rate (with a three hour maximum).  The Child Care Center does not assume responsibility for feeding children, however self-feeding snacks (with the exception of peanuts) are allowed.  Toys are provided, therefore no playthings from home are allowed.  Every effort is made to calm a crying child; however the parent will be located and asked to retrieve the child after 15 minutes.

 Dress Code

Appropriate shirts and pants/shorts must be worn at all times while in lobby, café, lounge and fitness areas.  Swim suits or appropriate clothing must be worn in the aquatic area.  Swim suits must be worn while in the lap pool, warm water therapy pool, or hot tub.

Personal Property

Management recommends that members do not bring valuables to the Center.  The Center shall not be responsible for loss, theft or damage to personal property either while in lockers, in any other area of the Center, or its grounds.

Lost and Found

The Center maintains a lost and found area.  Items left over 30 days are given to charity.  The Center cannot guarantee the security of lost items.  Small lost and found items are held at the Service Desk, larger items are held in the locker room.  Members should ask the Service Desk staff for assistance if they have lost an item.

Repairs

The Center reserves the right to close all or part of the Center and its facilities for repairs or maintenance at any time and for as long a period as may be necessary to perform such repairs and maintenance. Advanced notice of such repairs will be posted when possible, and communicated through Newsletter and email.

In order to keep the Center in the best possible condition, the Center may be closed for one week annually for repairs, renovations and clean up.  There will be no adjustment in dues for this period of closure.

Cell Phone Use

For safety and privacy reasons, members’ cell phone use is strictly limited to our main lobby area, including text messaging and emailing on a mobile device.

Comments

Members’ comments, suggestions, feedback, concerns, and new ideas are always welcomed!  There is a “Suggestion Box” at the information area near the entrance to the men’s and women’s locker rooms.  Members should fill out a form with their feedback as well as their contact information.  Feedback is collected and distributed to department staff managers for review, and in appropriate cases, action will be taken based on suggestions.

Other Services Offered at the Wellness Center

Share the Health

Members may receive a gift for their referral of a guest who joins the Center on an annual (12 month) membership.  To ensure recognition for the referral, the member must complete a Share the Health form prior to the guest visit and submit it to their membership representative or the Service Desk.

Personal Training

Members are encouraged to get maximum results by working out with a Wellness Center personal trainer.  The Center offers one-on-one or group training. For more information, including rates, call 896-3900 x 115.

Oasis Spa

The Center welcomes men and women, members and non-members, to enjoy our Oasis Spa.  Services include: massage therapy, manicures, pedicures, facials and waxing.  Products offered include the Babor skin care and makeup line.  Members of the Center are granted discounts on all services.  To schedule an appointment, visit the Oasis Spa Service Desk or call 896-3900 X 121.

Weight Management

The Center offers Healthy Solutions™, a supervised program of HMR® (Health Management Resources) which supports individuals’ weight loss commitment with lifestyle plans and exceptional foods.  Healthy Solutions™ program is open to members and non-members of the Center.  Food products associated with the HMR® program can be purchased at the Service Desk at the Center, or at the HMR® department Service Desk during HMR® office hours.  Stop by the Service Desk for more information or call the Healthy Solutions™ program office to sign up for the next free orientation, 896-3900 x 124


Pilates

Pilates mat classes are available to all members at no additional cost.  Classes are included in the listing of land classes.  Personal training for Pilates for both members and non-members is also available.  For more details, including rates, call 896-3900 X 115.

Center Café

Members and non-members are encouraged to take advantage of the dine-in and carryout options offered at the Center Café.  Enjoy a soup, salad, sandwich or other daily special!  Place your order at the Center Café.  Or, call ahead to place your order before you workout and it will be ready when your workout is complete, 896-3900 x 117.

Gift Certificates

Make great gifts for members and nonmembers alike. Available in any denominations. Don’t forget to give the gift of health. Gift cards may be purchased at our Service Desk, 896-3900 x0 or Oasis Spa, x121.

IHRSA Passport Program

Wellness Center membership allows you the privilege of exercising at over 3,600 clubs in the International Health, Racquet & Sportsclub Association worldwide network.  An applicable guest fee may apply to these clubs.  Search for participating clubs at www.healthclubs.com