We want to give a huge shout-out to each and every one of our staff members, it is because of their hard work & dedication to our club that we have been recognized as one of the 2019 Medallia Locations of Excellence!

In case you didn't know...

Medallia is the program we use to measure our member's feedback. We send random surveys to our members to get feedback on how satisfied they are with their experience at Milestone.

You can find more info about Medallia here.

Each winner has achieved Five 9’s in at least 5-member feedback categories. Five 9’s (99.999%) is the nearly unreachable standard of excellence!

The critical experience categories are:

• Front Desk Staff Friendliness  
• Gym/Club Cleanliness 
• Likelihood to Recommend
• Overall Staff Friendliness

SPEAKING OF BEING A VERY CLEAN CLUB...

We pride ourselves on cleanliness here at Milestone so we wanted to share some the ways we are working to fight off the spread of nasty viruses like the flu & COVID-19 (Coronavirus).

About our wipes...

We use high-quality wipes to disinfect and clean our machines/club. They are proven to kill SO many harmful viruses including, Hep B, Hep C, Coronavirus, Influenza, RSV, HIV-1 (Aids), Herpes, and on and on. Be sure to use plenty of these to wipe down the machines/equipment you are using before & after using them! Let's fight these viruses together!

Regular health and hygiene practices provide some of the best defenses against the spread of the most contagious illnesses.

Here are some basic ways we can all be proactive in preventing the spread of illness.

• Wash your hands (for at least 20 seconds).
• Cover coughs and sneezes with arm or tissue (then wash your hands).
• Disinfect frequently touched surfaces and objects.
• Self-quarantine if you are sick, and limit contact with others are sick.
• Place your used towels in the locker room or in bins at the exit.

Thank you for working with us to keep our club as healthy as it can be!